Getting your report
How reports work, what's in them, VINs, and timing.
Product FAQSupport & Contact
How can we help?
Skim the topics below for self-serve answers. A human is one message away — press and legal inquiries have their own inboxes below the forms.
Replies Within 2 Business DaysYour Data Is SafeIndependent By Design
Help topics
Trust & accuracy
Independence posture, evidence grading, Insufficient Evidence.
Trust FAQPricing & refunds
What things cost, one-time purchases, and the 30-day refund.
Pricing FAQAccount & access
Account access, retrieving a lost report link, password resets.
Account FAQReport a concern
Valuation dispute, bad data, something in the report that's wrong.
Open the formGet help
Refund request, access issue, general question — a human replies.
Open the formFor customers
Report a concern
Valuation dispute, incorrect data, or something in your report that's wrong.
Get help
Refund request, access issue, general question — we aim to respond within two business days.
Other inquiries
For press & publishers
Press & editorial
Interview requests, consumer-protection journalism, partnership inquiries with aligned publishers. Happy to talk on background or on the record.
[email protected]
We aim to respond within two business days
For partners
Partnerships
Aligned consumer-side partnerships only. We do not participate in dealer marketing programs, lead-generation deals, or referral arrangements.
[email protected]
We aim to respond within two business days
For legal
Legal & privacy
Data requests, privacy questions, or anything that belongs in front of legal. Please include the relevant account email so we can route it correctly.
[email protected]
We respond in the order we receive requests
Before you write