Refund Policy

Our 30-Day Guarantee

Carlarity offers a thirty (30) day, no-questions-asked refund window from the date of purchase for all Carlarity Report tiers, including:

• Single Carlarity Report ($39.99)
• Three Carlarity Reports ($69.99)
• Seven Carlarity Reports — Active Shopper ($129.99)

If you are not satisfied with your purchase for any reason within thirty (30) days of the transaction date, you may request a full refund to the original payment method.

How to Request a Refund

To request a refund, email [email protected] within thirty (30) days of your purchase date. Please include:

• The email address associated with your Carlarity account
• The payment reference shown on the receipt we emailed you (in your welcome or purchase confirmation email)
• A brief note about your experience (optional but helpful for us to improve)

For faster processing, include the word REFUND in your subject line.

Response Time

We respond to refund requests within two (2) business days and issue approved refunds within five (5) business days. Refunds are issued to the original payment method used at purchase. Once issued, funds typically reach your statement within five (5) to ten (10) business days, depending on your bank or card issuer (most cards: three (3) to five (5)).

Refunds After the 30-Day Window

Refund requests submitted more than thirty (30) days after purchase may be considered on a case-by-case basis at Carlarity’s sole discretion. We evaluate late requests fairly and generally accommodate the following circumstances:

• Duplicate charges or billing errors
• Reports not delivered due to a Carlarity technical failure
• Payments processed against a compromised or unauthorized card (subject to identity verification)

What Refunds Do Not Cover

Refunds do not cover:

• Time spent researching a vehicle purchase
• Any outcome of a vehicle transaction (Carlarity Reports are decision-support tools, not outcome guarantees — see our Terms of Service)
• Third-party fees you incur in connection with a vehicle purchase (dealer fees, taxes, financing costs)
• Any consequential or indirect losses arising from your reliance on a Report

Chargebacks

We prefer to resolve refund questions directly. If you initiate a chargeback with your bank or card issuer before contacting us at [email protected], your Carlarity account may be suspended pending resolution, and your access to future Services may be restricted.

Contact

Questions about this Refund Policy or a specific request should be directed to:

For the full contractual terms governing use of the Services, see the Terms of Service. For our privacy practices, see the Privacy Policy.